Property Manager Questions

Q. How do I submit a work request?

A. We prefer all Non-emergency work requests be submitted using Appfolio Tenant Maintenance Request, however a service request box is located in each building. If you have an emergency, please call your building engineer directly. If a reasonable time has passed and your maintenance request is still unresolved, please feel free to contact your Property Manager.

Q. Where is the Service Request Box for my building?

A. Your Service Request Box is usually located in the building laundry room; however, please refer to the Welcome Letter you received with your lease for its exact location.

Q. What do I do if I am locked out of my apartment?

A. Please contact your building engineer and leave your name and a phone number where you can be contacted. At the time your engineer meets you, you should be prepared to show photo identification and pay the lockout fee of $100.00 ($50.00 between 8:00 AM and 6:00 PM except weekends and legal holidays) directly to the engineer. If you have lost your keys, there is an additional $100.00 charge to change the locks and provide new keys.

Q. Can I install a DirecTV or Dish Network dish for my apartment?

A. We will not allow DirecTV or Dish Network dishes to be installed on the exterior of the building. If you wish to have a DirecTV or Dish Network dish for your apartment, it must be installed inside your apartment by a window in a way that it can receive the satellite signal.