Property Manager Questions |
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How do I submit a work request?
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Where is the Service Request Box for my building?
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How often is the Service Request Box checked?
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How do I contact my Property Manager?
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What do I do if I am locked out of my apartment?
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Can I install a DirecTV or Dish Network dish for my apartment?
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Who is responsible for maintaining inside telephone wiring?
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Property Manager Questions |
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How do I submit a work request?
Non-emergency work requests should be submitted by placing a note with your name, apartment address and number, phone number, and a brief description of the problem in the Service Request Box at your building. If you have an emergency, the building janitor may be reached by calling our office at 312/944-2700. Please do not call our office for non-emergency maintenance requests. If a reasonable time has passed and your maintenance request is still unresolved, please feel free to contact your Property Manager.
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Where is the Service Request Box for my building?
Your Service Request Box is usually located in the building laundry room; however, please refer to the Welcome Letter you received with your leases for its exact location.
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How often is the Service Request Box checked?
The Service Request Box at your building is checked at least once each business day by your building janitor, usually in the morning. Usually, routine maintenance requests submitted to the Service Request Box can be completed the same day, before you come home from work.
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How do I contact my Property Manager?
Your Property Manager may be contacted by calling our office at 312/944-2700, or you may write to him or her at 640 North La Salle Street, Chicago, IL 60610. Your specific property manager's name can be found by viewing the information on this website related to your apartment building.
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What do I do if I am locked out of my apartment?
Please call our office number at 312/944-2700, and leave your name and a phone number where you can be contacted. Our office (or answering service after business hours) will contact the janitor for your building, who will call you to agree on a time and place to meet you. At the time your janitor meets you, you should be prepared to show photo identification and pay the lockout fee of $100.00 ($40.00 between 8:00 AM and 6:00 PM) directly to the janitor. If you have lost your keys, there is an additional $100.00 charge to change the locks and provide new keys.
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Can I install a DirecTV or Dish Network dish for my apartment?
We will not allow DirecTV or Dish Network dishes to be installed on the exterior of the building. If you wish to have a DirecTV or Dish Network dish for your apartment, it must be installed inside your apartment by a window in a way that it can receive the satellite signal.
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Who is responsible for maintaining inside telephone wiring?
Inside telephone wiring is the Tenant's responsibility, and we assume no responsibility to maintain or repair inside wires. Please note that once your local telephone service provider provides a dial tone at your building's telephone box, it is then your responsibility to maintain wires from the building's telephone box into your apartment. Therefore, in order to avoid potentially costly repair charges for inside wiring, we strongly suggest you purchase inside wire maintenance, available for a small monthly fee, with your local telephone service.
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